The basis of successful work is individual approach, profound respect to our every client and credibility. Entering into a purchase agreement is the very beginning of long-term partnership. Every business is based on trust, particularly connected with purchase, exploitation and maintenance of complicated agricultural machines. Customer service of “Mirovaya Technika” constitutes the developed network of service centers with competent qualified and reliable specialists.
Before equipment is sent to a client it passes full preparation according to producers’ recommendations, which includes examination of completeness, the absence of breakages, runability of all systems, and elimination of identified defects. When our equipment is supplied to farms our service specialists put new machines into operation and conduct training of the client’s machine operator and technician.
The service department of “Mirovaya Technika” works 24 hours a day, 7 days a week. It comprises more than 60 highly skilled engineers having taken teaching course at producer factories, accredited and authorized for implementing of guarantee and post-guarantee service, ready to render planned and urgent assistance to clients at any time.
Every service engineer has a company car intended specially for him, which is equipped with the necessary outfit: in every mechanic’s arsenal there are all the needed instruments and special materials for works of any complexity conducting, such as equipment assemblage, maintenance, diagnostics, testing works, guarantee and post-guarantee repair. For overhaul of actuated parts and assemblies implementation our service centers have up-to-date repair and component shops.
Our company pays much attention to the specialists’ qualification. Every year front-office staff (service, spare parts and agricultural equipment sale departments) take professional development courses managed by producer factories in Russia and abroad.
Today more than 1500 of self-propelled vehicles and 3000 of trailed units are under control of “Mirovaya Technika” customer service.